Refund & Cancellation Policy

    Last updated: August 2026

    Entry Fees

    Some VeloRix tournaments are free to enter, others carry a small entry fee that goes straight into the prize pool. Whenever an entry fee applies, it is shown clearly before you confirm your slot.

    When you get a full refund

    • The tournament is cancelled or postponed by VeloRix.
    • The match room never goes live or credentials are never shared.
    • You are removed from a match because of an error on our side.
    • A duplicate or failed payment was charged to you.

    Refunds are credited back to your VeloRix wallet instantly, or to the original payment method within 5–7 working days.

    Self-cancellation

    You can cancel your own registration up to 30 minutes before the scheduled start time for a 100% wallet refund. After that window the slot is locked, because prize pools and lobby slots are already allocated.

    When refunds are not issued

    • You did not join the lobby in time or your device/network failed.
    • You were disqualified for cheating, hacking, teaming or abuse.
    • You lost the match — entry fees are not performance-based.
    • The request comes more than 7 days after the match date.

    How to raise a refund request

    Email service.veloxyra@gmail.com with your in-game name, tournament name, match time and payment reference. We respond within 48 hours and settle valid requests within 7 working days.

    Grievance Officer

    In line with Indian IT Rules, complaints that are not resolved by support can be escalated to our Grievance Officer:

    Grievances are acknowledged within 24 hours and resolved within 15 days.

    Skill-based gaming notice

    VeloRix hosts skill-based esports tournaments only. There is no betting, wagering or games of chance on the platform. Entry is restricted to users aged 18 and above, and to states where skill-based contests are permitted.